FAQ
1. What is tummy time?
Tummy time is the practice of placing your baby on their stomach while they are awake and supervised. It is important for your baby's development as it helps strengthen their neck, back, and shoulder muscles, promotes motor skills, and aids in the development of sensory and cognitive abilities.
2. How can the Tumzee Tummy Time products enhance my baby's tummy time experience?
The Tumzee Tummy Time product is specifically designed to provide a secure and comfortable environment for your baby during tummy time. The Tumzee Tummy Time Incline Tool helps elevate your baby's upper body, allowing for better eye contact and interaction. The Tumzee Tummy Time Pad provides a soft and supportive surface for your baby to lie on, reducing pressure on their delicate skin.
3. How much tummy time do babies need?
It is recommended to start with short sessions of tummy time, around 2-3 minutes, and gradually increase the duration as your baby gets more comfortable. Aim for a total of 20-30 minutes of tummy time spread throughout the day. Remember to always supervise your baby during tummy time.
4. When do you start tummy time?
Tummy time for infants typically begins when they are newborns, usually within the first few days to weeks after birth. Pediatricians often recommend starting tummy time as soon as the baby comes home from the hospital, aiming for short sessions several times a day. These sessions gradually increase in duration as the baby grows older and gains more head and neck control. However, it's essential to consult with a pediatrician for personalized advice based on the baby's individual needs and development.
4. At what age can I start using the Tumzee Tummy Time products?
The Tumzee Tummy Time products are suitable for use from birth. However, it is always recommended to consult with your pediatrician before introducing any new products or activities to your baby.
5. What is Tumzee made of? BPA-FREE
Tumzee is made of Polypropylene and is BPA and phthalate-free. Its soft yet firm design allows your baby to be comfortable while still providing them with full support.
6. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as you received it, unused, with tags, and in its original packaging. Certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.
7. How do I initiate a return?
To initiate a return, please contact us at hello@tumzee.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
8. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
9. Can I exchange an item?
Yes, you can exchange an item by returning the original item and making a separate purchase for the new item. This is the fastest way to ensure you get the item you want.
10. Do you offer a cooling off period for European Union customers?
Yes, if you are a customer in the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as you received it, unused, with tags, and in its original packaging. Please refer to our refund policy for more information.
11. How can I contact customer support?
If you have any further questions or need assistance, you can contact our customer support team at hello@tumzee.com. We are here to help!
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our full refund policy for more details.